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General Policy
At Hillside Garage, we take pride in transparency and customer satisfaction. Due to the unique and personalized nature of each vehicle sold, all sales are considered final.
However, if a significant undisclosed issue arises prior to delivery, we will review the case individually to find a fair and reasonable solution.
Return Rights and Exceptions
- If the purchased vehicle does not match the description or has major defects that were not disclosed prior, please contact us within 5 business days from delivery to initiate the return process.
- If the vehicle is delivered in a condition that does not meet our advertised quality standards, we offer an option for a refund or exchange, depending on the situation.
Return Procedure
- Contact us by phone or email to report the issue.
- Provide the necessary information, including details about the defects found and photo evidence, if possible.
- The vehicle must be returned within 14 calendar days from delivery, in the same condition it was received, without any modifications or additional damage
Refunds
- If the return of the vehicle is approved, we will provide a full refund of the purchase price, excluding shipping fees or any other associated costs. Refunds will be processed within 7-14 business days from the receipt of the returned vehicle.
Return Shipping Costs
- The cost of returning the vehicle is the responsibility of the buyer, except in cases where the vehicle is returned due to a defect or discrepancy from the description.
Get in Touch with Hillside Garage
Have a question about a classic car in our inventory? Looking for expert advice on restoration or maintenance? Or simply want to share your passion for vintage automobiles? We’d love to hear from you! Our dedicated team at Hillside Garage is always ready to assist. Use the form below to send us a message, and we’ll get back to you as soon as possible.